Terms of Service

Last updated: 05/11/2026

Welcome to Sonnet Commercial. By accessing our website, purchasing products, or using our services, you agree to the following Terms of Service. These terms ensure a transparent, reliable, and secure experience for all customers, including hospitality groups, designers, and commercial buyers.


1. Company Information

Sonnet Commercial Headquartered in Rhode Island, USA

Customer Support:

  • Email: support@sonnetcommercial.com
  • Phone: +1 (401) 484‑1591 (Mon–Fri, 9am–6pm EST)

2. Use of Our Website

By using our site, you agree to:

  • Provide accurate and complete information
  • Not engage in fraudulent, harmful, or unlawful activity
  • Not interfere with website functionality, security, or performance

We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion.


3. Product Information & Availability

We strive to provide accurate product descriptions, specifications, and images. However:

  • Colors, textures, and finishes may vary due to natural materials or screen settings
  • Dimensions may vary slightly due to manufacturing tolerances
  • Product availability is subject to change without notice

If you require clarification, please contact our support team before placing an order.


4. Pricing & Payments

  • All prices are listed in USD
  • Prices may change without notice
  • Payment is required at checkout
  • All transactions are processed securely through Shopify’s payment gateway

We reserve the right to cancel orders due to pricing errors or suspected fraud.


5. Orders & Lead Times

Placing an order does not guarantee availability. If an item is delayed or out of stock, we will notify you with options to:

  • Wait for restock
  • Select an alternative
  • Receive a refund

Lead times vary by product category and are outlined in our Shipping & Lead Times Policy.


6. Shipping & Delivery

By placing an order, you acknowledge:

  • Delivery dates are estimates
  • Freight deliveries require on‑site inspection and signature
  • Damage must be reported promptly

Full details are available in our Returns & Claims Policy.


7. Returns, Refunds & Cancellations

Returns and refunds follow the guidelines in our Refund Policy and Returns & Claims Policy.

Key points:

  • Returns require prior authorization
  • Custom and made‑to‑order items are non‑returnable
  • Cancellations may not be possible once production begins

8. Warranty

Warranty coverage, exclusions, and claim procedures are outlined in our Warranty Information.


9. Intellectual Property

All content on this website — including text, images, graphics, product designs, and branding — is the property of Sonnet Commercial or its partners. You may not copy, reproduce, or distribute any content without written permission.


10. Limitation of Liability

Sonnet Commercial is not liable for:

  • Delays caused by carriers, weather, or supply chain disruptions
  • Improper assembly, misuse, or modification of products
  • Business interruption or operational losses

Our maximum liability is limited to the purchase price of the product.


11. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for:

  • Their content
  • Their privacy practices
  • Any transactions conducted on those sites

12. Governing Law

These Terms of Service are governed by the laws of the State of Rhode Island, without regard to conflict‑of‑law principles.


13. Updates to These Terms

We may update these Terms of Service at any time. Continued use of the website constitutes acceptance of the updated terms.


14. Contact Us

For questions about these Terms:

  • Email: support@sonnetcommercial.com
  • Phone: +1 (401) 484‑1591