Terms & Conditions

Last updated: 05/11/2026

Welcome to Sonnet Commercial. By accessing our website, placing an order, or using our services, you agree to the following Terms & Conditions. Please read them carefully, as they outline your rights and responsibilities when interacting with our business.


1. Company Information

Sonnet Commercial Headquartered in Rhode Island, USA Customer Support:

  • Email: support@sonnetcommercial.com
  • Phone: +1 (401) 484‑1591 (Mon–Fri, 9am–6pm EST)

2. Use of the Website

By using our website, you agree to:

  • Provide accurate and complete information
  • Not engage in fraudulent or unlawful activity
  • Not attempt to disrupt or compromise website functionality

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.


3. Product Information

We strive to provide accurate product descriptions, specifications, and images. However:

  • Colors, finishes, and materials may vary slightly due to screen settings or natural variations
  • Dimensions are approximate and may vary slightly due to manufacturing tolerances
  • We reserve the right to update product details without prior notice

If you have questions about a product, please contact our support team before placing an order.


4. Pricing & Payments

  • All prices are listed in USD unless otherwise stated
  • Prices may change without notice
  • Payment is required at the time of purchase
  • Orders are processed through secure third‑party payment providers (Shopify Payments, credit cards, etc.)

We reserve the right to cancel orders due to pricing errors or suspected fraud.


5. Orders & Availability

Placing an order does not guarantee product availability. If an item is out of stock or delayed:

  • We will notify you promptly
  • You may choose to wait, select an alternative, or request a refund

Custom and made‑to‑order items begin production only after payment is received.


6. Shipping & Delivery

All shipping timelines, freight requirements, and delivery expectations are outlined in our Shipping & Lead Times Policy.

By placing an order, you acknowledge that:

  • Delivery dates are estimates, not guarantees
  • Freight deliveries require someone on‑site to receive and inspect items
  • Damage must be reported promptly per our claims process

7. Returns, Cancellations & Claims

Our Returns & Claims Policy governs all returns, exchanges, and damage reports.

Key points:

  • Returns require authorization and must meet eligibility criteria
  • Custom and made‑to‑order items are non‑cancelable and non‑returnable
  • Damage must be reported within the specified timeframe

8. Warranty

All warranty coverage, exclusions, and claim procedures are outlined in our Warranty Information.


9. Intellectual Property

All content on this website — including images, text, graphics, logos, and product designs — is the property of Sonnet Commercial or its partners. You may not copy, reproduce, or distribute any content without written permission.


10. Limitation of Liability

Sonnet Commercial is not liable for:

  • Delays caused by carriers, weather, or supply chain disruptions
  • Improper assembly, misuse, or modification of products
  • Losses resulting from business interruption or operational downtime

Our maximum liability is limited to the purchase price of the product.


11. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for:

  • Their content
  • Their privacy practices
  • Any transactions conducted on those sites

12. Governing Law

These Terms & Conditions are governed by the laws of the State of Rhode Island, without regard to conflict‑of‑law principles.


13. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.


14. Contact Us

For questions about these Terms & Conditions:

  • Email: support@sonnetcommercial.com
  • Phone: +1 (401) 484‑1591
  • Hours: Mon–Fri, 9am–6pm EST