FAQ
General Questions
What types of furniture does Sonnet Commercial offer?
We provide commercial‑grade furniture for hospitality, workplace, dining, outdoor, reception, and guestroom environments.
Do you work with designers, architects, and procurement teams?
Yes, through our Trade and Procurement Programs.
Where is Sonnet Commercial located?
We are headquartered in Rhode Island, USA.
Orders & Lead Times
How long do orders take to ship?
Lead times vary by category: 5–7 days for in‑stock, 2–4 weeks standard, 6–10 weeks custom.
Can I check the status of my order?
Yes — contact support with your order number.
Do you offer white‑glove delivery?
Yes, in select regions.
Returns, Refunds & Claims
What is your return policy?
Returns accepted within 30 days for unused items in original packaging.
How do I file a damage claim?
Email us within 48 hours with photos and your order number.
Do you offer refunds?
Refunds are issued after inspection; restocking fees may apply.
Warranty & Product Quality
What does your warranty cover?
Most products include a 1‑year limited warranty.
Are your products commercial‑grade?
Yes — all items are selected for high‑traffic environments.
Do you offer material samples?
Many manufacturers provide swatches upon request.
Trade & Procurement Programs
How do I join the Trade Program?
Email support@sonnetcommercial.com with your business details.
What is included in the Procurement Program?
Multi‑vendor sourcing, specification checks, lead‑time alignment, freight coordination, and account management.
Sustainability & Materials
Do you use sustainable materials?
Many partners use responsibly sourced wood, recycled metals, and low‑VOC finishes.
How does Sonnet Commercial reduce waste?
Through durable materials, consolidated freight, and accurate specification checks.
Support & Contact
How can I reach customer support?
Email support@sonnetcommercial.com or call +1 (401) 484‑1591.
Do you assist with multi‑property projects?
Yes — our Procurement Program is designed for multi‑location rollouts.
