Privacy Policy - Sonnet Commercial

Last updated: 05/11/2026

Sonnet Commercial (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our site, you agree to the practices described below.


1. Information We Collect

A. Information You Provide

We collect information you voluntarily share with us, including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through Shopify and never stored by us)
  • Order history
  • Trade program applications

B. Automatically Collected Information

When you browse our site, we automatically collect:

  • Device information (browser type, IP address, operating system)
  • Pages viewed and time spent on the site
  • Referring URLs
  • Cookies and tracking data

This helps us improve site performance and personalize your experience.

C. Third‑Party Data

We may receive information from:

  • Shopify (our ecommerce platform)
  • Payment processors
  • Marketing and analytics partners

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate order updates and support responses
  • Improve website performance and user experience
  • Personalize product recommendations
  • Manage trade accounts and wholesale requests
  • Prevent fraud and maintain site security
  • Comply with legal obligations

We do not sell your personal information.


3. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Enable cart functionality
  • Analyze site traffic
  • Improve marketing relevance

You may disable cookies in your browser settings, but some features may not function properly.


4. Sharing Your Information

We only share information with trusted partners necessary to operate our business:

  • Shopify (store platform)
  • Payment processors
  • Shipping and logistics providers
  • Analytics and marketing tools
  • Fraud prevention services

These partners are required to protect your data and use it only for the services they provide.


5. Data Security

We use industry‑standard security measures to protect your information, including:

  • Encrypted payment processing
  • Secure servers
  • Access controls
  • Regular platform updates

While no system is 100% secure, we take every reasonable step to safeguard your data.


6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold
  • Request corrections or updates
  • Request deletion of your data
  • Opt out of marketing communications
  • Request a copy of your data

To exercise these rights, contact us at support@sonnetcommercial.com.


7. Email & SMS Communications

By providing your contact information, you may receive:

  • Order confirmations
  • Shipping updates
  • Customer support responses
  • Promotional messages (optional)

You can unsubscribe from marketing emails at any time.


8. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal and accounting requirements

9. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.


10. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date will reflect the most recent revision.


11. Contact Us

For privacy questions or data requests:

  • Email: support@sonnetcommercial.com (Replies within 24 hours)
  • Phone: +1 (401) 484‑1591 (Mon–Fri, 9am–6pm EST)
  • Headquarters: Rhode Island, USA